It has never been more important for restaurants to work with maximum efficiency and build strong customer relationships. The closure of dining rooms in early 2020 brought a number of new challenges, from adapting to moving to online ordering and roadside collection, to complying with health guidelines, to tackling labor shortages and finding ways to effectively cope with staff shortages work. Mobile point-of-sale technology (mobile POS) gives restaurants the opportunity to master and master these challenges and at the same time offer exceptional culinary experiences.
The advantages of the mobile POS
A true mobile-first solution – not just an old point of sale displayed on a smaller screen – supports today’s restaurant operations. Software specially developed as a mobile POS for restaurants enables:
Conventional ordering processes that rely on pen and paper – or worse, memory – rush customers to order. Also, when servers use Terminal POS software on a mobile device, they are forced to search for menu items on small screens and toggle functions on and off to separate reviews or change orders.
Optimal mobile POS software allows servers to pay less attention to screens and more attention to customers. Mobile POS software for restaurants with a menu structure that reflects how diners typically order – drinks first, then entrees and main courses with common modifiers and combinations – streamlines ordering. In addition, menu options at the touch of a finger on a server with drag-and-drop functionality ensure quick and easy order acceptance, and the mobile POS solution can bring orders to the bar or the food prep station immediately, even before the server hits the table leaves.
Eye contact, discussion, and real connections become possible when the ordering process is more of a conversation than a task – and servers can lay the foundation for relationships with customers that encourage returns.
The specially developed mobile POS not only enables an order to be placed in a conversation style. There are servers to talk more about too. Servers can access information about returning customers, such as food allergies or preferences (e.g. the hotter the spicy food, the better), so the servers can make personalized recommendations that guests will appreciate.
Even if loyal customers celebrate birthdays or anniversaries or a guest is a VIP customer, the servers have this information so that these culinary experiences become a very special one.
The leading restaurant mobile POS software also gives restaurant staff an easy way to add the new information they learn about diners to make future experiences even more memorable.
A well-designed mobile POS also gives the servers sales tools. Your goal can be more than just taking accurate orders – it can also be to maximize sales. Based on our research, the combination of conversational ordering, personalization, and intentional upselling will aid a restaurant’s bottom line: Tabit shows an 8-15% increase in spend per customer.
In addition, a “quick reorder†function enables a server to order another round of drinks with just a tap of the finger. This ability, along with immediate delivery of the first order to the bar, can improve a restaurant’s average from 1.2 to 2 drinks per customer per visit.
Mobile POS also helps restaurants save time, reduce costs, and increase accuracy. The user-friendly mobile POS helps reduce server errors by up to 80%, minimize food waste and shrinkage, and cut table rotation times by 12 to 15 minutes at peak times. In addition, a true mobile POS enables a server to provide excellent service to more parties, reducing the need for servers by 20% per shift – while still ensuring that all guests receive excellent service. The proof lies in the tip increases they receive.
The advantages of a mobile first POS solution
Your customers may have delayed the decision to move from stationary POS terminals to mobile POS terminals due to the other changes they have had to make to their operations since early 2020.
But you don’t have to.
The right mobile-first solution will help restaurants restore relationships with their customers, increase sales, and improve operational efficiencies – all of which are vital as they grow their business during the economic recovery. Don’t settle for a system that only offers surface mobility with less than 20% user acceptance.
Contact Tabit to learn more about mobile POS, which were developed for mobile-first restaurant operations and which announce an acceptance rate of mobility usage of over 90%.
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