Online utility bill payment records 8.5 percent increase in Tamil Nadu – The New Indian Express

Express Message Service

CHENNAI: The number of people paying electricity bills online increased by 8.54 percent in June compared to previous months, although only 30 percent of all TANGEDCO consumers pay their bills online.

Of the nearly three million electricity consumers across Tamil Nadu, 91.44.267 paid their bills online in February and March. This rose to 99.25.520 in June.

According to Tamil Nadu Generation and Distribution Corporation (TANGEDCO), data was accessed for three months The New Indian Express, online payment increased by 11.80 percent in the Thiruvannamalai region, which tops the table in online payments. North Chennai ranks last with just 5.23 percent of consumers paying their bills online.

TANGEDCO officials said there are multiple types of online payment methods, including the utility’s own mobile application, Quick Pay, Net Banking and payment apps. “Although hundreds of thousands of people are using the Internet, most consumers still go to TANGEDCO’s direct collection centers to pay their bills. We have posted online payment method boards in all direct collection centers. The staff will also clear consumers’ doubts about online payments,” an official said.

Another official said that as even residents of urban areas are reluctant to go online, the utility has launched an awareness campaign. TANGEDCO also plans to expand bill collection to other parts of the state via point-of-sale (POS) machines now available in Chennai, the official said.