in the Augmented Reality News
June 22, 2021 – TechSee, a provider of computer vision solutions for customer service, today announced the launch of EVE Cortex, the artificial intelligence (AI) platform that teaches itself to recognize thousands of products, models, parts and components by taking in only a handful of data points.
According to TechSee, EVE Cortex uses a combination of patented AI neural networks and synthetic data to train itself in “a matter of hours” for business applications.
EVE Cortex builds on TechSee’s AR Assistant, introduced in 2018, and enables companies to individually create their own visual self-service flows. The company states that it does not require any knowledge of advanced coding, programming languages, or algorithms to create journeys for product unpacking, billing, contracting, troubleshooting, warranty claims, product registration, and high-tech repairs.
The end result is a visual assistant that smartphones and tablets can use to see what customers are seeing. Users simply point their smartphone or tablet camera at a device so the AI ​​can troubleshoot and fix problems, so they don’t have to call customer service or wait hours for a technician.
“The future is here and it is time to say goodbye to user guides and use AR assistants,” said Eitan Cohen, TechSee CEO. “Virtual assistants that can see, hear, read and interact will transform the way consumers and employees receive support while saving brands millions and generating new revenue.”
As a result, companies are saving millions of dollars by reducing call volume, increasing first-contact resolution rates, reducing truck rolls and shipments, lowering product return rates, and improving the customer experience.
TechSee stated that AR assistants like EVE Cortex bring “smart eyes” into self-service channels and are applicable to a number of use cases including:
- Unpack the product – EVE Cortex guides consumers through unboxing and setting up a variety of consumer electronics, from security cameras to mesh networks to smart thermostats;
- Product Registration and Warranty Activation – Consumer electronics manufacturers and retailers can use EVE to simplify warranty registration or capture customer information in seconds for upsell opportunities;
- Billing and invoice declarations – Service providers enable EVE to explain bills and bills to consumers while reading physical devices such as water / gas / electricity meters and POS terminals;
- Insurance claims and advice under – Policyholders use EVE Cortex to record damage to insured property or identify items that they want to insure for virtual drawing;
- Job Review – EVE Cortex certifies that a field service technician has successfully carried out a repair on site by checking the work via the technician’s smartphone or tablet camera or AR glasses. According to TechSee, tens of thousands of field service technicians in the US are already using it to install fiber optic boxes.
TechSee added that companies such as Vodafone, Telus, Orange and Hippo have started using its EVE Cortex offering to provide end users with step-by-step visual guidance with an AR overlay without the assistance of a customer service representative or personal technician.
For more information on TechSee and its Eve Cortex platform, please visit the company’s website website.
Video Credit: TechSee / YouTube
